DiliGenie is an all-in-one platform to take care of IT system management incidents. Users have often called us the best ITSM software because of our features. From our role-based dashboards to RCAs, we offer 360° assistance. But as someone new to the platform, you must have very little idea of what we do. So, here we have consolidated our features to help you understand what we do and how we offer our services. Start reading to find out! Salient Features of DiliGenie DiliGenie has a plethora of features. Here we will focus on each one of those features and how they can help you with your ITSM tickets, ability to track IT assets, and many more. Read more and find out about these features. Role-based Dashboards with RAG Indicators of DiliGenie Role-based dashboards make the ITSM Incident management process much easier for service managers, service engineers, and end-users. For example, the service managers will have the ability to add, edit, and delete employees and users from the dashboards. The service engineers on the other hand can manage incidents, problems, and changes. Moreover, the service engineers have the liberty to manage configuration, knowledge, and service level. The engineers must also look for room for continuous improvement on the dashboard. The end-users have the liberty to raise and overview tickets and incidents and gain access to the knowledge base. Moreover, the service engineers also have the liberty to reopen incidents if they are not satisfied with the solution provided by the service engineers. Incident Management & Smart ticketing The incident management ticketing system is an incredible feature of the DiliGenie. Thanks to Incident management and ticketing features, users can automatically create tickets for major incidents, allowing you to focus on serious issues. Therefore, you too can focus on important issues first and resolve them before iteration. Apart from that, Parent-child incident ticketing can help you organize a primary ticket for user incidents. As issues related to the primary incident or user keep coming in, you can Link related tickets, KB, and KEDB articles to the parent tickets easily. Integrated Project Management Module The integrated project management module of DiliGenie Incident Management system software ensures that if you are in charge of a project, you complete it perfectly. That’s why it is designed to provide complete support while executing and monitoring projects. Problem Management Feature DiliGenie Problem & Incident Management platform ensures that whenever there is a ticket, you manage it with full efficiency. It is designed to help you identify, analyze, address, and manage the root cause of the problem right on the platform. With a systematic approach from our end, you can first identify the problem and perform an RCA (Root Cause Analysis) to uncover the issue and settle it once and for all. Equipped Service Request Feature The DiliGenie service request feature lets users raise their tickets following a structural process. Once the request is submitted, you can track it through their life cycle, and prioritize them based on their needs. Service request feature also helps you to streamline your work process, and tackle incidents based on their urgency and demand of the hour. Moreover, the DiliGenie service request feature contains a configurable catalog and forms that describe the service you will receive from DiliGenie. Along with it, you can link your CI Items to the Service Request feature to understand the hotspots in your IT Landscape. . Robust Change Management Feature DiliGenie Change Management feature assesses risk and tracks every update that goes on during change management. The Change Management feature in our ITSM tool is responsible for the entire lifecycle of changes that happen in IT and infrastructure. The change manager or the engineer can keep track of the exact record and ensure that the changes are completed with zero errors. Hence, with this feature, the DiliGenie managers can take care of the risk assessment, impact analysis, and stakeholder communication, and maintain detailed records of each change. Knowledge Base & Configuration Management The knowledge base feature is where everyone is equally learning how to utilize DiliGenie to get the image delivered. With the knowledge base feature, you can solve recurring problems created and captured as KEDB. Apart from that, there will be common and frequently asked questions, and ideas on the IT Landscape, certain critical systems, and SLAs as KB articles. Conclusion DiliGenie’s features are jam-packed with facilities that are here to make IT service management for everyone. Therefore, managers, users, and engineers are considering migrating and transforming to DiliGenie ASAP. If you are looking for a change or migration, this is the best ITSM software at an affordable price. So, book your demo now and let the transformation begin.